Terms and Conditions Ticket Sales and Visitor Policy

Terms and Conditions ticket sales

Any visitor of the CHIO Rotterdam wishing to use this admission ticket must comply with the following terms and conditions. Click here for the privacy statement of CHIO Rotterdam.

• In the event that the CHIO Rotterdam (or any part of its programming) is fully or partially cancelled, the visitor will not be eligible for partial or full refund of the ticket price or any other damages. Should the event be resumed or restarted on another day, the visitor has the right to be present on this occasion.
• Visitors in possession of this admission ticket, can only use the main entrance to access the competition grounds.
• An entrance ticket entitles visitors to access the event area; including the stands, catering and Stroodorp. With the entrance ticket you have access to the public tribune (section E and F) on Thursday. You have no have access to the public tribune on Friday, Saturday and Sunday.
• A Ratina ticket (covered and uncovered) entitles visitors to:
• • Access to the event area; including the stands, catering areas and Stroodorp;
  • An unseated seat on the Ratina tribune on Thursday, Friday and Saturday during the jumping program (free choice of seat according to the principle full = full)
  • A seated seat on the Ratina tribune on Saturday during the dressage program and on Sunday.
• A Grandstand ticket entitles visitors to:
  • Access to the event area including the stands, catering and Stroodorp;
  • A seated seat on the Grandstand Tribune.
• A ticket for the Master Club Lounge entitles visitors to:
  • Access to the event area including the stands, catering and Stroodorp;
  • Access to the Master Club Lounge in the VIP hospitality tent on Friday, Saturday and Sunday during the jumping program or the dressage program (depening on the chosen day)
• The visitor will enter the grounds at their own risk. The organizing committee of the CHIO Rotterdam cannot be held accountable for any damages (including damage or loss of goods or damage of persons) suffered by any visitor on the grounds of the CHIO Rotterdam.
• The visitor is aware of the presence of horses on the grounds and the associated risks this may involve, particularly in areas where horses and people meet. Visitors may not walk on paths designated for horses and their riders. Visitors must, for their own safety, always follow instructions of the staff.
• We follow the FEI code of conduct for the welfare of horses and expect the same from the visitor. The FEI expects everyone involved in our event to adhere to the FEI Code of Conduct and to recognize and accept that the welfare of the horse must come first at all times.
• Dogs are not allowed on the grounds.
• People who cannot be held accountable for their own actions must be accompanied by a caretaker who will be held responsible for these people. The CHIO Rotterdam will not accept any accountability regarding these people.
• Visitors who cause damage or harm to other people or goods in any way during the event will be held personally accountable for these damages and are personally liable.
• Visitors are obliged to follow all instructions on (warning) signs and all instructions given by the CHIO Rotterdam staff at all times.
• The organizing committee of the CHIO Rotterdam reserves the right to deny individuals or organizations access to the grounds without explanation or reason given; as well as the right to remove individuals or organizations from the grounds, stating the reasons for doing so.

Visitor policy

We believe it is important that every visitor feels welcome. By entering the event ground, everyone indicates that they are aware of and agree to the following rules:

• Anyone entering the event grounds must be in possession of a valid admission ticket or accreditation.
• Entering the site is at your own risk. The organization is not liable for lost and/or damaged property, nor for damage to visitors / participants / employees or volunteers.
• We expect an open attitude towards other visitors, volunteers and stakeholders, regardless of their origin, gender, sexual orientation, religion and age.
• We do not tolerate any form of intimidation, disrespectful behavior: racism, aggression, sexism, homophobia, transphobia, rowdiness or vandalism.
• We do not tolerate any form of (sexual) inappropriate behavior. If requested, you are required to show a valid identification document (passport, driving license or identification card).
• Bicycles/scooters are not allowed on the event ground but must be left at the designated places.
• Visitors under the obvious influence of alcohol and/or narcotics will be refused access to the event grounds.
• Visitors must refrain from undesirable behavior. Undesirable behavior will lead to removal from the event ground.
• Instructions from the organization and employees must always be followed.
• It is forbidden to bring: glass, cans, blow/punch/stab/firearms (or objects that qualify for this), narcotics.
• Glassware outside the VIP areas (Egano stand, Top Gun stand and Grandstand) and the champagne bar is not allowed.
• Cameras are allowed on our site to be used without the use of flash, but... "selfie sticks" are not allowed because the view of the other visitors must remain as optimal as possible.
• Bags, backpacks and the like can be checked by security for the presence of such objects.
• A search may be conducted on the site if the organization deems this necessary for public order and safety.
• All photos taken during the event are free of rights and for the promotion of CHIO Rotterdam, for commercial purposes they may only be taken with the permission of the organization.
• By entering the event ground, the visitor accepts the presence of camera equipment. CHIO Rotterdam is authorized to make image and/or sound recordings of the event. CHIO Rotterdam has the full right to use the relevant images/recordings of visitors, participants and the participating horses.
• It is not allowed to drink alcohol under the age of 18. If you are younger than 25, you can only consume alcohol after showing a valid ID.
• Smoking is not allowed on VIP areas (Egano stand, Top Gun stand and Grandstand), on the public tribune and in the stands.
• The shelter for lost children is located by the info stand at the entrance.
• Dogs are not allowed on the grounds.
• It is not allowed to trade, distribute flyers and sample goods around or on the site without permission from the organization.
• When leaving, please be considerate of local residents.
• It is not allowed to bring refreshments.
• It is not permitted to enter the arenas without permission from the organization.




If you do not wish to comply with these rules, you may be refused entry or asked to leave the event grounds.

In situations not covered by these regulations, the organization will decide on any necessary measures.

We reserve the right to address visitors who do not adhere to the rules as described above and to act appropriately. Unacceptable behavior will not be tolerated and may result in exclusion from current and/or future events. Victims or witnesses of violations of the rules of conduct can contact us by e-mail: [email protected]